We implemented WhatsApp Cloud API into Dblock’s loyalty card ecosystem, allowing customers to easily check reward points, receive offers, and stay updated without extra steps. By automating key interactions (like reward notifications and balance checks), we streamlined customer engagement and reduced dependency on manual support. This ensured faster communication, stronger retention, and higher customer satisfaction.
By integrating WhatsApp Cloud API into Dblock’s loyalty card system, we delivered measurable outcomes:
⚡ Automated customer engagement via WhatsApp
📲 Enabled instant loyalty card updates and rewards notifications
📉 Reduced manual support requests, saving time and resources
🎯 Improved customer retention and repeat usage rates
